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旧タイトル:風を感じて自転車記Ⅱ センチュリーラン、ブルベを中心に北米での自転車ライフを紹介しています。新テーマGPS活用を追加
by ntoshiyuki_jp
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リカバリーCDからコンピュータウィルス!
今回はパソコンの話です。とっても悔しいので経過を書いておきます。ここ2週間くらい○Machines/○atewayという会社のカスタマーサポートとやりあっているけど解決の目処が立ちません。あっ、日本ではなくて、米国の本社の方です。

 ことの発端はとあるWeb-Siteを開いたら、トロイの木馬を踏んでしまったのが始まり。どう対処してもこのトロイの木馬が削除できずクリーンインストールしようとしたらマスターCDが見あたらず仕方なくその会社のカスタマーサポートにお願いしてリカバリーCDをゲット。これが2月10日のこと。翌週にはCDが送られてきて、対応良いじゃんと思っていたら、リカバリー後Windowsの起動に失敗。何度やっても結果は同じ。ハードディスクを交換しても状況は変わらず。送られてきたCDの対応型番が違うのかと思い、別のPCでCDをチェックしたらMcaFeeからウィルス発見と言われてしまいどうしようもなくなってしまった。

 PCは4年前に買ったものなので保証期間が過ぎているのでこのPCのハードウェアに対してどうしろとは言わないけど、2週間前に送られてきたCDが使えないんだから、使える物を送りなおせと要求するのは普通だと思うのだが・・・。

 別のウイルスチェックソフトでチェックしてもウィルスがあるよと言われるのでCDにウイルスが混入しているのは間違いないと思うのだが・・・。

 その会社のカスタマーサポートは出荷前にチェックしているから間違いないの一点張り。ウィルスチェックソフトで見つかった言っても、ウィルスチェックソフトはファイルをPCにいったんロードしてからチェックするので、CDはクリーンでファイルをロードする過程でウィルスが混入しているという見解。そんな事があり得るのだろうか。事実はこのCDを使ってWindowsが起動できないことと言ったら、CDは問題なく、PCにインストールできないのはPCの問題で、問題のPCは保証外だからそれについては答えられないと言うこと。他の2台のPCでCDをチェックしてもウィルス有りと言われるのだが・・・。その上の部署と思われるカスタマーケアチームとも連絡をとったが見解はCDはクリーンだと言い張って、どこに報告しても構わないとまで言われてしまった。八方ふさがりです。さらにその上の管理者と話がしたいと言ったが、担当者は管理者から言われて対応していて、自分の見解は会社の見解だと言い張り、そこから先に進めない。悔しい・・・。

普通に考えたら、PCを製造している会社のマスターCDからウィルスの問題が出たら保証期間外の製品でも大問題だと思うし、すぐにでも問題のCDを回収したいと思うはずなのだが・・・。予想外の対応に驚くやらあきれるやら・・・。単にクレーマとしてしか見ていないんだろうなぁ。ちなみに同時期に同じようにCDを購入した人も同じ対応をされているみたい。

あとから気がついたが、この前購入したミニノートの会社は問題の会社を傘下に収めていて、カスタマーサポートの窓口は一緒。いまさらだけど、これを知っていればHPのミニノートにしたのになぁ。

問題のファイルは34個だと思っていたけど、CDフルスキャンしたら71個感染したファイルがあると出てきた(OoO。クリーンCD作れるかなぁ。ログは貼り付けてあるけど、興味がある人がいれば。





Begin scan in 'D:\'
D:\i386\Apps\App00831\desktopcleanup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] An error has occurred and the file was not deleted. ErrorID: 26003
[WARNING] The file could not be deleted!
[NOTE] Attempting to perform action using the ARK lib.
[WARNING] A reboot is required.
D:\i386\Apps\App01317\cdstart.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\symsetup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\nav\external\norton\bootwarn.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\nav\external\norton\cfgwiz.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\nav\external\norton\app\navw32.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\nav\external\norton\app\qconsole.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\setup\rstavrbt.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\setup\symales.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\setup\iscommon\app\alertast.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\setup\iscommon\app\iamstats.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\setup\iscommon\symshare\adblck\nsmdtr.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\setup\symlt\cfgwiz.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\cccommon\cccommon\ccevtmgr.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\cccommon\cccommon\cclgview.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\cccommon\cccommon\nmain.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\fre\fremsi.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\livereg\advisor.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\livereg\iralrshl.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\livereg\vcsetup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\lupdate\lusetup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\proxy\ccpxycre\ccproxy.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\sevinst\sevinst.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\spbbc\common\symshare\spbbc\updmgr.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\symsc\symwmiav\symsc\usrprmpt.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App01317\support\symsc\symwmiis\symsc\usrprmpt.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App02957\alcchkid.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App02957\alcrmv.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App02957\alcrmv9x.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App02957\alcupd.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App02957\setup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App02957\winnt4\soundman.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App03040\setup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App08615\jre-1_5_0_02-windows-i586-p.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App10224\setup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App10224\ie\encpack.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App10224\ie\ie6setup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App10224\money\copymar.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App10224\money\dw.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App10224\money\mnyinst.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App10224\pss\mnyclean.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App10224\pss\msicu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App10224\pss\msicuu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App13468\em_1.10.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App16164\aticimun.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App16164\issetup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App16164\cpanel\setup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App16164\driver\setup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App16164\sbdrv\setup.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App17400\windowsxp-kb873339-x86-enu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App17400\windowsxp-kb885250-x86-enu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App17400\windowsxp-kb885836-x86-enu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App17400\windowsxp-kb888113-x86-enu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App17400\windowsxp-kb888239-x86-enu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App17400\windowsxp-kb888302-x86-enu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App17400\windowsxp-kb890175-x86-enu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App17400\windowsxp-kb891781-x86-enu.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App20047\googletoolbarinstaller_en.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App20047\googletoolbarinstaller_fr.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\Apps\App20460\imgvemver1.6.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\system32\DblRes.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\system32\Restore.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\system32\massstorage.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\i386\system32\start.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\updgoi\options\deleterp.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\updgoi\options\devlog.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\updgoi\options\drvinst.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\updgoi\options\oemreset.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\updgoi\rp\minint\system32\massstorage.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\updgoi\rp\minint\system32\restore.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
D:\updgoi\sminst\install_app.exe
[DETECTION] Contains recognition pattern of the W32/Hidrag.a Windows virus
[WARNING] The file was ignored!
[PR]
by ntoshiyuki_jp | 2009-02-26 20:13 | その他
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